Refund policy

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at secretblazebeautysupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at secretblazebeautysupply@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Ineligible Merchandise

Unfortunately, we cannot accept returns or exchanges of certain items, including:

• “Clearance”, “Final Sale”, and “Discontinued” merchandise. These product prices end with $.97
• “Buy One Get One” merchandise
• Cosmetics
• Custom jewelry
• Beauty tools and equipment (eg. flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)
• Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.), including chemicals that originally didn't have a seal.
• Any wearable merchandise where we have no way of determining whether it has been tampered with or worn, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving a never-been-opened merchandise than to be able to return one

*Note: If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, it will not be available for any return, exchange, or store credit.

 

Cancelling an Order

• If for any reason you wish to cancel an order, please Submit your request through secretblazebeautysuppy@gmail.com  right away or call us at 905-233-8338, and have your name and order number ready.
• Orders that have already been shipped cannot be cancelled.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.